Returns & Exchanges

At Camperdown Cellars, we want you to be completely satisfied with your purchase; if you receive a faulty or damaged product, we offer a straightforward return process to ensure your cellar remains stocked with quality selections.

1

Notify Our Team

Contact our customer service team within 48 hours of delivery if you encounter any issues with damaged goods or incorrect items.

2

Provide Proof of Purchase

Ensure you have your original tax invoice or order confirmation email available to verify your transaction.

3

Secure the Product

Keep the item in its original packaging; for corked or tainted wines, please do not discard the contents as we may require the bottle for testing.

4

Receive Refund or Replacement

Once the return is approved, we will process a full refund to your original payment method or arrange for a replacement bottle to be shipped at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing